Terms and Conditions

Name of company: A1 Travel of Wigan Limited 

Registered office: Douglas Bank House, Wigan Lane, WN1 2TB

Registered number: 15440454

By making a booking, you (the customer) agree to be bound by these Terms and Conditions set by us (the company) A1 Travel of Wigan Limited, also trading as Airport Taxis Wigan.
•
A1 Travel of Wigan Limited is responsible for accepting and processing your booking, and the provision of the transportation services as per your instructions. We are a licensed private hire operator with Wigan Council.
•
All our drivers are fully licenced as are their vehicles, and every driver has their own ‘hire and reward’ insurance which covers them for carrying fare paying passengers.
•
In supplying your personal details to us you permit us to store your details electronically and to contact you as and when required, in return we promise never to supply them to any third party.
•
In the case of return (two way) bookings. Full payment is required (by either cash or card) to your driver on the outward journey unless arranged in advance.
•
In the case of one-way pickups from the airport or outside the borough of Wigan, it will be necessary for the booking to be pre-paid by either card or bank transfer.
•
Any deposits/payments made will be refunded if a booking is cancelled within 24 hours of the scheduled pick update/time.
•
Subject to approval business customers can elect to pay monthly. A1 Travel of Wigan Limited will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges during the preceding month.
•
We have a selection of vehicles available of varying sizes. We will allocate a vehicle suitable to carry the relevant number of passengers as stated at the time of booking, along with a standard sized suitcase for each passenger and some hand luggage. If your party will have a lot of luggage or particularly large hardshell suitcases please make us aware at the time you book, as we cannot be held responsible if your luggage will not fit into your allocated vehicle on the day of travel.
•
We pride ourselves on our punctual service, and every effort will be made by us to ensure that our vehicle(s) arrive on time. However, the company cannot be held responsible for delays caused by circumstances or events out of our control. In the unlikely event that this is the case, we will always endeavour to contact you to advise you of any delay.
•
Whilst we are happy to advise you in good faith regarding pick up times, it is ultimately your responsibility to ensure that you have allowed enough time to get to the airport in adequate time to check in and pass through security at the airport in time for boarding. Please bear in mind that whilst highly unlikely, vehicles do occasionally break down and motorways do come to a standstill due to incidents. Please allow enough time for every eventuality as the company cannot be held responsible for circumstances or events out of our control and will not be liable for any direct or consequential loss, delay or inconvenience caused to the passenger(s) by the actual journey time (including but not limited to flight and hotel costs).
•
Our drivers will travel by the most appropriate route on the day unless you advise otherwise. Any deviations to the route for additional pickups and drop offs must be stipulated at the time of booking.
•
It is imperative that the return details you provide us with are correct. The actual date and time you are scheduled to LAND back into the UK (not the date or time of your departure), along with the correct flight number and a contact mobile number that you will have with you. Many scheduled flights run daily with the same flight number. If you provide us with incorrect information and we despatch a vehicle to collect you from the airport at the date/time you have specified and you are not on that flight, you will unfortunately still be liable for the cost of that journey. Furthermore, we cannot guarantee having a vehicle available when you do arrive back in the UK, so please double check the details you have given us are correct and advise us immediately of any amendments.
•
When we take a booking, we allow a ‘cushion’ either side to allow for minor delays and early arrivals. However, if your flight home is considerably early or has a lengthy delay it clearly impacts on other bookings around yours. We can usually move jobs around or allocate a different driver to accommodate this, and we will always do our utmost to ensure that you are collected from the airport promptly. During peak times there may be times when this is not physically possible, in which case we would always offer you the choice of waiting for the next available driver or taking a refund on the return part of your fare so that you can make alternative arrangements.
•
Our booking system is calculated by the average time an airport transfer takes to complete. Unusually long delays in disembarking the aircraft, passport control and baggage reclaim can have a huge impact on our business in terms of job scheduling, as it often causes the pickup to run into the driver’s next allocated job. Whilst we acknowledge that this is out of your control, please understand that it is also out of our control, and we may have other customers after you waiting to be picked up. For this reason, it is necessary for us to have a cut-off point on waiting time which is set at 75 minutes after landing. After this time your driver will of course continue to wait for you if he is able to do so, which will incur an additional charge of £2 for every 5-minute period. Please note that in the unlikely event your driver must leave to collect other customers, it may be necessary for you to wait until we have another driver available to collect you. Unfortunately, in this instance if you were unwilling to wait you would not be entitled to any form of refund.
•
In the event your flight gets diverted to another airport due to adverse weather conditions or other reasons, we will obviously do our utmost to work with you to ensure you get back home safely and in a timely manner. This will obviously be dependent upon us having a driver available to do so and may incur an additional charge if the revised pick up is from a different airport, or if we had already despatched a driver to collect you from the airport before your flight was diverted. We will gladly provide you with an invoice if this is the case so that you can claim the amount back from the airline.
•
The company unfortunately do not provide child seats or booster seats. However you are more than welcome to use your own equipment if you wish, and we will store it securely whilst you are away until your return journey.
•
Please note that smoking is prohibited by law and food is not allowed to be consumed in any of our vehicles.
•
We reserve the right to refuse to carry any passenger who is abusive or whose behaviour is considered to pose a threat either to the driver, the vehicle, or any other passenger(s).
•
Whilst extremely rare, the company reserve the right to cancel any booking.
•
We keep a lost property book at our office and will endeavour to return any lost goods left in our vehicle(s) to the customer. Please inform us immediately if you have left personal belongings in one of our vehicles. All items found will be kept for a minimum of 30 days after which they may be disposed of.
•
If for whatever reason you are not happy with the service you have received, please contact us. We value your feedback and rely upon you the customer to tell us if there was a problem.
•
Any complaints regarding our drivers or services should be made either by email to enquiries@a1travelofwigan.co.uk or in writing to our registered office at A1 Travel of Wigan Limited, Douglas Bank House, Wigan Lane, WN1 2TB.
•
Nothing contained in these terms and conditions affects your statutory rights.